Digital signage maintenance and technical support
We keep networks of LED screens, digital totems, kiosks and video scoreboards running across Spain, whether we installed them or another supplier did. 24/7 remote monitoring, preventive maintenance, repairs with original spare parts and content management, with service level agreements tailored to each client.
What our maintenance service covers
A screen switched off in a square or a totem with a frozen image in a tourist office looks bad and, for public administrations, generates citizen complaints. Our service is designed so that this does not happen: we detect failures remotely, often before anyone sees them, and resolve them within the agreed time.
Preventive maintenance includes periodic field visits: filter cleaning, climate control checks, brightness and colour calibration, structure verification, firmware updates and configuration backups. Corrective maintenance covers replacement of LED modules, power supplies, receiving cards, touch screens, players and any faulty component.
- 24/7 remote monitoring of every device
- Scheduled preventive maintenance with a report per visit
- Field and workshop repairs with original spare parts
- Stock of modules and critical components for your installation
- Content management: scheduling, updates and emergencies
- SLA with guaranteed response and resolution times
- Technical assistance throughout Spain
Maintenance of third-party installations
We are often called to take over installations built by another company that have been left without support. We start with an audit of each device, document the installation and propose a tune-up and maintenance plan. We work with the main LED screen, totem and digital signage software manufacturers.
Related projects
Frequently asked questions
Do you maintain screens and totems you did not install?
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Yes. It is an important part of our work. We start with an audit of the installation and then propose a tune-up plan and a maintenance contract.
What response times do you offer?
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It depends on the contracted SLA. For public installations the usual is remote attention in under 4 working hours and on-site presence within 24 to 72 hours depending on location and criticality.
Can you also manage the content?
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Yes. We offer a managed content service: campaign scheduling, information updates, creative adaptation to each screen format and immediate publication of urgent notices.
Do you have a project in mind?
Tell us what you need and we will prepare a technical and economic proposal, free of charge.